“I’m not paying this bill until it’s corrected.”
“Well, Ms. Teak, what exactly is the problem with your bill?”
“There is a call on there from May 4th at 2pm. A call to Akron. I didn’t make it.”
“Well, that call was direct-dialed from your home. It was connected.”
“That call was at 2 in the afternoon. I’m not even home at two in the afternoon.”
“Someone was in the house to make that call; it was not a calling card call or anything like that.”
“When I’m not at my house, no one is at my house. I’m not paying that bill. No way, not until that call is removed.”
“I’m sorry, ma’am, but it says here you made that call. You are going to have to pay that... seven? Seven cents. If you want, you could talk to Customer Service about removing that seven cents, but they normally don’t.”
“I want to talk to them then.”
“All right, Ma’am, but let me advise you as to how busy Fridays are with Customer Service. Every time I’ve tried to get through today, the wait has been upwards of half an hour. You could be waiting half an hour or more for that seven cents.”
“Then put me through!”
“Would you like me to save you some time and take payment before I transfer you to have that seven cents credited? I could subtract that seven cents and take that payment for your convenience.”
“No, I’ll come back here when I’m done.”
“Okay, so you want me to transfer you to Customer Service for a credit of seven cents?”
“Yes.”
“Okay, Ma’am, please hold while I note your account and transfer you.”
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