“You need to get my long distance on. I can’t go the whole weekend.”
“Ms. Wood, I’m sorry, but it does take up to 72 business hours for a check by phone to clear. It takes up to a further 72 hours for long distance to be restored. You’re possibly talking about eight days, though it rarely takes anywhere near as long.”
“That’s unacceptable.”
“Like I said, though, that is a maximum time frame. Normally, it rarely takes more than a day before you can use long distance after the check clears, which in itself usually clears in a day or two.”
“So my long distance will be on tomorrow?’
“...No. Checks take up to three business days. This check will be deposited on Monday. It could be posted on Tuesday or Wednesday. Your long distance could be on as early as Wednesday. It could take as long as Saturday, though, but I can’t make a guarantee either way.”
“How can you do this to me?”
“Ma’am, I’m sorry, but when a bill goes unpaid, you are in danger of losing service. We sent you ample warning that this would happen.”
“You need to get it back on for me sooner. I need to have it back. I’m a sick woman; I need to make long distance calls. This is an emergency.”
“Well, Ma’am, I’m sorry, but we don’t provide any kind of illness provision for long distance, only for local service. If it had gone long enough to lose local service and you could provide documentation of an illness, we would restore service. We don’t do that for long distance though.”
“...How am I supposed to contact my patients?”
“Excuse me?”
“I’m a doctor. I live in New York City, but I work in New Jersey; it’s long distance. If I can’t contact my patients, they might die.”
“Really?”
“Yes!”
“They are in a hospital?”
“Yes.”
“With other doctors?”
“Yes.”
“And if you can’t call them, your patients might die? You’re saying that no other doctor, bound by his Hippocratic Oath will step in to help a patient who is dying due to not receiving a call from you. That’s what you’re saying?”
“Yes.”
“You are aware that you can receive long distance calls. If there is an emergency, you can be contacted.”
“But what if I’m not here, and I have to call back? Look, look, I’m getting nowhere with you, you obviously don’t care about no one, put your supervisor on the phone.”
“You’re saying I have no regard for the sanctity of human life?”
“...”
“I’m asking if you are accusing me of not caring about people.”
‘That’s right, and the Hypocritical Oath says that I legally have to have my phone for long distance.”
“You’re right ma’am, the hypocritical oath does say that. I forgot. Let me get you a supervisor.”
“Hello? Hello, Ma’am? My name is Miss Gall, I’m a manager for SpectraCom Financial Services. I understand that you are a doctor that needs to contact your patients.”
“Yes, that’s correct. Your representative was not very helpful. He wants to break the sanctuary of human life. I need to call my patients or they will die.”
“All right, I see you paid today by check. Did he tell you the time frame for restoral?”
“Yes, and that’s completely unacceptable. I need to have it tonight. I have a patient that needs an emergency hysterectomy or he is going to die.”
“Well, I believe there is an emergency code that Customer Service can give you to override that. Why don’t I call them and see what they can do, okay?”
“Okay.”
“Hold on, please.”
“Thank you for calling SpectraCom Customer Service. My name is Renee. Can I please have your ten-digit telephone number starting with the area code first.”
“Renee, hi, this is Ms. Gall, a manager in Financial Services. I have a customer on the line who is a doctor, and had her long distance blocked. She needs to get through to her patients; it’s an emergency situation. I was wondering if I could get the emergency code or if you could talk to her and give it to her so she can get around the block.”
“Ms. Gall, there is no way to get around a long-distance block until it’s lifted.”
“No, no, there is an emergency code to bypass it. Do you know what that is?”
“There isn’t any kind of code. There isn’t any way to bypass the block. Long-distance blocks are handled entirely by your department. She is just going to have to wait. Are you really in Financial Services?”
“But she is a doctor. This is an emergency. We really need it.”
“I’m afraid there isn’t anything we can do.”
“Do you have a supervisor there? They will probably be able to help me out with this.”
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